Shipping and Return Policy

Shipping

Items generally ship within 1-3 days of ordering. Actual delivery depends on the shipping service. 

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@floatsup.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note we only accept returns from the United States at this time.

Shipping fees will not be refunded. Refunds will be processed in 5 days of receiving the item and there may be additional time to settle the return with the bank. 

You can always contact us for any return questions at info@floatsup.com.

Partner Favorites and items that are drop shipped from other brand partners may have different return policies and are not subject to the above guidelines. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. 


Exchanges

The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days after receiving the product. Please remember it can take some time for your bank or credit card company to process and post the refund too.